Investigating Multimodal Communication in Virtual Meetings: The Sharing of Dynamic Representations

To manage distributed work, organizations increasingly rely on virtual meetings based on multimodal, synchronous communication technologies. However, despite technological advances, it is still challenging to coordinate knowledge through these meetings with spatial and cultural separation. Against this backdrop, we present a framework for investigating the sharing of dynamic representations of co-created knowledge during such meetings. We illustrate the detailed workings of the framework by analyzing how three software managers coordinated a project over a series of virtual meetings. Grounded in audio recordings of their oral exchanges and video recordings of their shared dynamic representation of the project’s status and plans, our analysis shows how their interrelating of visual and verbal communication acts enabled effective communication and coordination. In conclusion, we offer theoretical propositions that explain how interrelating of verbal and visual acts based on shared dynamic representations enable communication repairs during virtual meetings. We argue that our proposed framework provides researchers with a novel and practical approach to investigate the complex data involved in virtual meetings based on multimodal, synchronous communication

Managing Risk Areas in Software Development Offshoring: A CMMI Level 5 Case

Software companies are increasingly offshoring development to countries with high expertise at lower cost. Offshoring involves particular risk areas that, if ignored, increase the likelihood of failure. However, the offshoring client’s maturity level may influence the management of these risk areas. Against this backdrop, we present an interpretive case study on how managers perceive and mitigate the risk areas in software development offshoring with a mature capability maturity model integration (CMMI) level 5 software company as the client. We found that managers perceived and mitigated most of the offshoring risk areas in accordance with the findings of previous research. However, the risk area of task distribution was a notable exception. In this case, managers perceived high task uncertainty, equivocality, and coupling across sites as risk mitigation rather than risk taking. The paper discusses how and why managers perceived and mitigated the risk areas in this way and the implications for theory and practice in software development offshoring

TRUST IN CO-SOURCED SOFTWARE DEVELOPMENT

Software development projects are increasingly geographical distributed with offshoring. Co-sourcing is a highly integrative and cohesive approach, seen successful, to software development offshoring. However, research of how dynamic aspects of trust are shaped in co-sourcing activities is limited. We present a case study of how the co-sourcing relationship between a certified CMMI-level 5 Danish software company and an offshoring supplier can be conceptualized as an Abstract System. An Abstract System is a dis-embedded social system (such as banking) that is trusted despite lack of detailed understanding or personal trust relations. The paper suggest how certain work practices among developers and managers can be explained using a dynamic trust lens based on Abstract Systems, especially dis- and re-embedding mechanisms

Real-Time Control Mediation in Agile Distributed Software Development

Agile distributed environments pose particular challenges related to control of quality and collaboration in software development. Moreover, while face-to-face interaction is fundamental in agile development, distributed environments must rely extensively on mediated interactions. On this backdrop, we report from an in-depth case study of an agile distributed software project. Applying Kirsch’s elements of control framework, we analyze how actors in this context used different elements of control. We offer a description of the general management context and provide a detailed analysis of how control was mediated over distance by technology through real-time exchanges. Contrary to previous research, the analysis suggests that both formal and informal elements of real-time mediated control were used; that evolving goals and adjustment of expectations were two of the main issues in real-time mediated control exchanges; and, that the actors, despite distances in space and culture, developed a clan-like pattern mediated by technology to help control quality and collaboration in software development

IMPROVING ISD AGILITY IN FAST-MOVING SOFTWARE ORGANIZATIONS

Fast-moving software organizations must respond quickly to changing technological options and mar-ket trends while delivering high-quality services at competitive prices. Improving agility of infor-mation systems development (ISD) may reconcile these inherent tensions, but previous research of agility predominantly focused separately on managing either the individual project or the organiza-tion. Limited research has investigated the management that ties the agility of individual projects with the company agility characterizing fast-moving organizations. This paper reports an action research study on how to improve ISD agility in a fast-moving software organization. The study maps central problems in the ISD management to direct improvements of agility. Our following intervention ad-dressed method improvements in defining types of ISD by customer relations and integrating the method with the task management tool used by the organization. The paper discusses how the action research contributes to our understanding of ISD agility in fast-moving software organizations with a framework for mapping and evaluating improvements of agility. The action research specifically points out that project managers need to attend to the company’s agility in relating to customers, that company agility links to project agility, and that this requires light method and tool support

Improving the impact of Big Data Analytics Projects with Benefits Dependency Networks

Big data analytics is the next frontier in creating digital opportunities for businesses. However, analytics projects rarely deliver the intended benefits for the organizations that invest in these. To address this challenge, we report from an action research study on improving benefits realization in Vestas, an organization highly involved with big data analytics. Here, we introduce the benefits dependency network, a map of the relationships between analytics technology, organizational change activities, stakeholders’ interests, and the potential benefits of a big data analytics project. Through four action research iterations involving three projects in Vestas, we developed and evaluated a method for benefits dependency networks for big data analytics. In this study, we present lessons on: (1) the usefulness of the method in big data analytics projects, (2) how it can be embedded into existing project methodologies, and (3) how facilitation is needed in connecting the domains supporting benefits realization needs. We conclude the paper by discussing our lessons’ contributions to the extant research on big data analytics and benefits realization management

Combinatorial screening yields discovery of 29 metal oxide photoanodes for solar fuel generation

Combinatorial synthesis combined with high throughput electrochemistry enabled discovery of 29 ternary oxide photoanodes, 15 with visible light response for oxygen evolution. Y₃Fe₅O₁₂ and trigonal V₂CoO₆ emerge as particularly promising candidates due to their photorepsonse at sub-2.4 eV illumination

Infiltrated La0.4Sr0.4Fe0.03Ni0.03Ti0.94O3 based anodes for all ceramic and metal supported solid oxide fuel cells

Financial support by the EU project METSAPP (FP7-278257) and Energinet.dk under the project ForskEL 2012-1-10806 is gratefully acknowledged.For improved robustness, durability and to avoid severe processing challenges alternatives to the Ni:YSZ composite electrode is highly desirable. The Ni:YSZ composite electrode is conventionally used for solid oxide fuel cell and solid oxide electrolysis cell. In the present study we report on high performing nanostructured Ni:CGO electrocatalyst coated A site deficient Lanthanum doped Strontium Titanate (La0.4Sr0.4Fe0.03Ni0.03Ti0.94O3) based anodes. The anodes were incorporated into the co-sintered DTU metal supported solid oxide fuel cell design and large sized 12 cm × 12 cm cells were fabricated. The titanate material showed good processing characteristics and surface wetting properties towards the Ni:CGO electrocatalyst coating. The cell performances were evaluated on single cell level (active area 16 cm2) and a power density at 0.7 V and 700 °C of 0.650 Wcm−2 with a fuel utilization of 31% was achieved. Taking the temperature into account the performances of the studied anodes are among the best reported for redox stable and corrosion resistant alternatives to the conventional Ni:YSZ composite solid oxide cell electrode.Publisher PDFPeer reviewe